Help / FAQ
How to buy in Loja do Vinho?
Choose the product (s) you want, and click on buy. The product (s) will be added, in the upper right corner on the website.
Click on the Shopping Basket, where you can adjust the quantity and finalize the order. In the next steps you can insert your information, including address, and choose payment method. In the final, recive a confirmation email with everything that.
Can I offer the products as a gift?
Yes, just choose the option in the final of order, and insert a mensage for recipient if you wish. Noted if you don't sign the mensage the offer, the offer will be anonymous.
Can I receive a invoices in a personal name or the company?
Yes, enough insert the invoice data in the final of order. The Invoices will be send with the order or if you prefer by email (please ask us).
How to calculate the delivery costs?
Destination and weight of the order. On Lisbon, the delivers are free to order from 50€. to other deliveries, consult our page the Deliveries and Shipping or just simulate your order. Any questions, please contact us by email: [email protected]
What the payment methods?
You can pay by bank transfer, ATM reference, credit card, and trough Paypal For more information, consult our page .
How long does it take to get my order?
Orders received in one day are processed in our warehouses the next day (unless there is stock breach and in this case the Wine Store informs the customer). On the second day, the orders are sent by the Carrier and depending on the Country it takes between 2 to 10 working days (Europe). Usually, in Continental Portugal the orders are received by the customer 24 / 48h after the shipment. In Lisbon, we deliver in the same day or in 24h. Contact us for more details ([email protected] / T. +351 213 636 944)
How can you guarantee that the bottles do not break on the way?
All orders are properly packed and packaged. We ship orders daily to the whole country and abroad, through a transport company very experienced in this type of shipments, which are also covered by insurance. If you still notice any damage to your order, we would appreciate if you immediately report the damage to the delivery, and then contact us.
Is there any additional cost?
No, all prices already include VAT at the rate in force, and we do not charge any packaging costs..
Have another question?
We are at your service, please contact us.
